ISO 20000 is an international standard for IT service management. This standard provides a ground for effective delivery of services to the business and its customers, and also set instructions based on which an organization can be assessed for effective service management, for developing and delivering high quality technology services.
Developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework, ISO 20000 compliance assures your internal and external customers that your organization will deliver IT services at a satisfactory level of quality. This has resulted in rapid growth in the adoption of ISO for both internal and external IT service providers and it has become a competitive differentiator for the delivery of IT services.
Our ISO 20000 compliance service ensures that you deliver superior IT services
CyberShelter’s ISO 20000 compliance service can identify gaps for improvement within your IT service management system in accordance with ISO 20000 requirements. Our experts perform a gap analysis to identify opportunities for improvement. They are prioritized so that truly efficient supporting processes that deliver well-defined results are implemented. We help you design and implement these support processes.
Our experienced auditors will provide preliminary and formal audits against the requirements of the standard. By establishing and certifying an ISO 20000-compliant IT service management, you can prove the quality and performance of your IT processes and services to your customers, and gain enhanced business value.