Resident Engineer Services
Dedicated resident engineer services are provided to enable an organization through periods when they have a short or long term shortage of qualified operating staff. With an increasing number of enterprises unable to focus on non-business critical functions like cyber security support, RE services are a viable alternative to provide advanced operational support and maintenance functions while resource investment is directed towards revenue generating business streams.
CyberShelter’s resident engineer services applies to all types of organization structure, no matter how small or large. A key component of our service is to provide specific skills to complement the existing skill matrix of your organization and consolidate your business without compromising existing core skills or resource availability. When subscribing to a CyberShelter Resident Engineer (RE) service, a technical resource person is located full-time at the customer’s premises during standard office hours and is on-call for support during out of office hours, including weekends and holidays.
A liasion for all your technical cyber security problems
The RE acts as a liaison for all cyber security related technical issues and interacts directly with CyberShelter’s Level 2/3 support and engineers as required. The RE provides diagnosis, troubleshooting guidelines and product software and hardware support. The RE is also available for technical consultations and to provide suggestions and action plans concerning cyber security audits and product training.
CyberShelter deploys highly skilled, specialized professionals as Resident Engineers to address your critical cyber security information management and infrastructure needs. It enables you to take immediate advantage of skill sets and quickly fill in resource limitations without the penalty of internal training, and avail direct access to CyberShelter’s industry leading experience and expertise for a streamlined resolution of cyber security issues and accelerated incident response.